Technical Support Specialist I

OMF International
Published
June 23, 2020
Location
Littleton, Colorado
Category
IT  
Job Type

Description

Opening available mid-August

Position Description

God has given OMF a heart for Asia and the desire to bring his hope to billions. We are seeking a Technical Support Specialist I with IT support skills to help support the mission and vision of OMF (U.S.). The specialist would be responsible for supporting the entire US team in their day-to-day IT needs and creating a proactive customer support center that meets and exceeds US team member’s expectations for customer support.

Major Responsibilities

Provide IT Support

Provide technical support (troubleshooting and problem resolution) for OMF (U.S.) end-users on-site and remotely.

  • Install, deploy, troubleshoot, rebuild and repair PC and Mac workstations.
  • Input and follow through with ticketing inventory & warranty tracking systems.
  • Oversee audio/visual needs.
  • Assist teams with adaptation, learning and productivity using standard office applications.
  • Work closely with other IT team members to identify areas outside "break/fix" with growth opportunities.
  • Provide on-site support for off-site consultants relating to systems and server room.

Qualifications

  • Love for Jesus Christ and growing relationship with him.
  • Passion for East Asia and reaching its peoples for God’s glory.
  • Proactive approach to research and follow-up on customer questions and issues.
  • Experience supporting computer applications and systems.
  • Experience troubleshooting PC and Mac error conditions and abnormal behavior.
  • Experience setting up and troubleshooting audio/visual environments.
  • Servant-oriented stance and flexibility in working styles.

Compensation

Per OMF (U.S.) internal standards; $18/hr hourly salary.

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