Customer Service Charter

You, our partners, are vital to what we do. We could not continue the work the Lord has called us to without you. Your involvement helps transform and bless lives; for this reason, and because we desire to serve Jesus in all we do, we want our services to be excellent.

Our Vision

‘To glorify God by serving the UK Church as a catalyst for cross-cultural mission with special focus on the peoples of East Asia.’

Our Promises

  • We will deal with your communication quickly, effectively and courteously. Our response will be clear, easy to understand and provided in a format tailored to your needs.
  • We will make every effort to be good stewards of the resources entrusted to us.
  • We will hold your information for only as long as it is required, treating it in accordance with current data protection legislation.
  • We value your comments which will help us continually improve what we do.
  • We aim to resolve complaints as fully as possible: our complaints procedure can be found here or request a copy by writing to us at the address below.
  • We might not always be able to do what you ask but we will aim to make every contact with OMF a positive experience.

To get in touch with us, please visit our contact page